Reference

ak4d Privacy Policy: What We Collect and Why

At ak4d, your account data belongs to you — and this Privacy Policy sets out exactly how we collect it, how long we keep it, and who can…

Account data protectionDANA & QRIS transaction recordsCookie and session controlsData retention scheduleContact us to request changes

Explore Our Lobby Read FAQ

Explore What This Policy Covers

ak4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy applies to all accounts registered at ak4d and to every transaction you initiate — whether you deposit using DANA, complete a bank transfer via BCA or Mandiri, or scan a QRIS code from Yogyakarta. We collect only the data needed to operate your

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account: your phone number for verification, your wallet identifiers for OVO or GoPay withdrawals, and session logs to protect your login. We do not sell your personal data to third parties. Data handling depends on local law, and we apply Indonesian data protection standards to every
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record we hold. If a withdrawal is under review, the associated payment data is held only for the duration of that review cycle.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to review, correct or delete the data ak4d holds on your account, our privacy support team is reachable around the clock. You can submit a formal data request through live chat, send a written request via email, or flag an urgent concern through WhatsApp — we aim to acknowledge all requests within 24 hours and resolve them within 7 working days.

Team online

Live Chat

Open live chat from your account dashboard any time — available 24 hours, 7 days a week. Quote your registered phone number so we can locate your data record quickly.

Email Request

Send a written data request to our privacy address listed in your account settings. Include your account ID and the specific data you want reviewed, corrected or removed.

For urgent data concerns — for example, a suspected unauthorised access event — reach us via WhatsApp. We treat these messages as priority and respond within 2 hours during business hours.

HOW WE PROTECT YOUR DATA

Browse Our Data Handling Practices

We have structured our data practices around six operational areas, each one directly tied to how your account and wallet information flows through ak4d.

Cookies and Session Tracking

We use session cookies to keep you logged in during a lobby visit and analytical cookies to understand page load performance. You can clear cookies from your browser settings without losing your account data.

Account Security Measures

Every account requires phone number verification before access is granted. Login attempts from unfamiliar devices trigger a re-verification step, reducing the risk of unauthorised access to your wallet or transaction history.

Payment Data Handling

Your DANA, OVO, GoPay and QRIS wallet identifiers are stored in encrypted form. We use these records only to process deposits and withdrawals — never for marketing or third-party sharing.

Data Retention Schedule

Transaction records are retained for the period required under Indonesian regulations. Once that period expires, records are deleted from active storage and are no longer accessible to any internal team.

Third-Party Disclosure

We do not share your personal data with advertisers. Data is disclosed to third parties only where local law requires it — for example, in response to a lawful regulatory request — and only the minimum necessary data is provided.

Requesting Changes to Your Data

You can request a copy of your stored data, ask us to correct inaccurate details, or request deletion of non-essential records. Submit your request through live chat or email; we confirm receipt within 24 hours.

Frequently Asked Questions About ak4d Privacy Policy

Whether you are checking what data we hold, asking how your OVO wallet details are stored, or wondering how to request deletion of your account records, the questions below cover the scenarios we hear most often. If your question is not here, our live chat team is available around the clock.

We collect your phone number for verification, your chosen payment method identifiers such as DANA or GoPay wallet IDs, and your session activity. We do not collect national ID details unless local law requires it for a specific transaction type.

Your QRIS scan records and OVO wallet identifiers are encrypted at rest. They are used only to confirm deposit and withdrawal transactions and are never shared with advertising networks or unrelated third parties.

Yes. Submit a data access request via live chat or email from your account settings. We will compile and send your data record within 7 working days of receiving your verified request.

We do not sell or rent your data. Disclosure to third parties happens only where local law requires it — for instance, a regulatory inquiry — and is limited to the minimum data necessary to satisfy that requirement.

Transaction logs including bank transfer records via BRI or Mandiri and wallet deposits are retained for the period specified under Indonesian data regulations. After that window closes, records move to permanent deletion from active storage.

Contact our privacy team through live chat or the email address in your account settings. State clearly which data you want removed. We acknowledge all deletion requests within 24 hours and process them within 7 working days, subject to any retention obligations under local law.

We use session cookies to maintain your login state and performance cookies to monitor page load times. You can disable or clear cookies via your browser settings at any time without affecting your stored account data or wallet connections.

ak4d Privacy Policy: What We Collect and Why

Contact Us About Your Privacy Rights

Live Chat

Email Request

WhatsApp

Browse Our Data Handling Practices

Cookies and Session Tracking

Account Security Measures

Payment Data Handling

Data Retention Schedule

Third-Party Disclosure

Requesting Changes to Your Data

Frequently Asked Questions About ak4d Privacy Policy

01 What personal data does ak4d collect when I open an account?

02 How does ak4d store my QRIS and OVO payment information?

03 Can I request a copy of the data ak4d holds on my account?

04 Does ak4d share my account data with other companies?

05 How long does ak4d keep my transaction records?

06 How do I ask ak4d to delete my personal data?

07 Does ak4d use cookies, and can I control them?

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